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 Help Centre

Ordering flowers and gifts is simple. For a little extra guidance here is some helpful information on how to place an order, our products and delivery services.

 Contact us

If you wish to contact us, use our simple contact form

 Delivery

When ordering gifts, the timely delivery of the gift is often as important as the gift itself. Find out about our delivery options and how to ensure delivery success

 My account

Whether you want to manage your address book, view your existing orders or amend an order, we've made it easy to manage your orders in My Account.

 Order tracking

If you need to know whether your gift has been delivered, or just want to find out the status of your recent order, then simply use our Order Tracking service.

 Terms and Conditions

When placing an order with Hipper.com, you are agreeing to our terms and conditions. Check them out on our Terms and Conditions page.

 Our guarantee

If you're not absolutely 100% happy with your Hipper experience, put up your hand. We value your feedback... read more »

 Security and Privacy

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LATE OR NON-DELIVERIES

FREE courier delivery

Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.

Premium guaranteed delivery

Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.

Guaranteed timed delivery

If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.

All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)

By signing in you will have access to all your previous orders. You will also be able to use your address book in the checkout, and there will be no need to enter your invoice address.

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Our delivery options tailored for your satisfaction

FREE courier delivery

95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.

Premium guaranteed delivery - £4.99

Peace of mind service - guaranteed to arrive on your selected delivery date.

Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.

Status updates via sms and email so you don't have to check in on the site.

Premium guaranteed before 1pm - £9.99

Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.

Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.

Status updates via sms and email so you don't have to check in on the site.