When reaching out to us via email, social media or by placing an order at Hipper.com, you immediately agree to the following terms and conditions:
You must be allowed to purchase drinks legally (in other words, you've already celebrated your 18th birthday) to order alcohol and alcoholic products from Hipper.com. Once you've placed your order, you thereby confirm that you and/or the recipient of the beverage are of legal drinking age.
All prices stated on the website are inclusive of VAT (20%, subject to change as per the Tax Law).
Hipper.com can refuse, deny or reject any order placed through the website or via phone without explanation. In the (unlikely) case that your order is rejected, we will refund you immediately and/or cancel any payments made via your preferred payment method.
If, at any time, you'd like to change or cancel your order, log in via the My Account link on the Hipper.com homepage. Your satisfaction is our primary concern, and we will always try to make whatever last-second changes and modifications we can. However, the only changes we can guarantee 100% (including but not limited to address of delivery, card messages, etc.) are those made at least 24 hours before shipping. Also, cancellations can be only guaranteed if made 48 hours before the agreed-upon date of delivery.
Please note that as soon as orders are marked 'assigned to production', we are no longer able to accept order changes or cancellations.
Valentine's Day and Mother's Day are our busiest days of the year. Therefore, during those times both changes and cancellations must be made 72 hours before the agreed-upon date of delivery.
Hipper.com uses a https encrypted checkout method (Thawte SSL Certificate, FBI/SANS IST), which makes sure all your orders placed online are safe and secure. However, minor payment problems may sometimes occur:
Bank-related payment issues are infrequent and easy to resolve, but may cause slight delay in accepting your order.
Sometimes, even if your credit card details are entered correctly and your funds sufficient, a payment may not go through. This can occur because your card issuer (the bank) is withholding payment due to a random security check. These issues are also quite infrequent, but in this case we kindly ask you to give us a call and confirm your payment method over the phone. If this type of issue arises, we'll email you as soon as possible in order to get it resolved. Also, if you are unsure of what the actual issue is, or simply need more information about how to pay for your order, contact our customer service team who'll sort things out for you in a heartbeat.
If for some reason, such as time differences/payments made out of office hours/or our inability to reach you via your contact details, we'll be unable to process the payment before the stated date of delivery. Therefore, in circumstances that are out of our control, we won't be able to offer you any form of refund.
Sometimes, despite our best efforts, some of the stems needed to make your bouquet may not be available. And it's usually because of one of two following reasons: a) we have encountered difficulties somewhere within the supply chain or b) the flowers we received from our growers did not meet our rigorous quality standards. Note that in such an event we reserve the right to substitute a product with another product (same/similar style, same/greater quality). In case the substitution proves to be very different from your intended gift, we will contact you by email. However, if we are unable to reach you, we will assume that you are satisfied with our offer of replacement. If you have any questions, please our customer services team. They are amazing at solving problems on the spot.
Please note that sundries, vases and foliage are liable to substitution without prior notice.
Nobody is perfect, and we are not any exception - we are dealing with delicate fresh flowers and not all of them make the journey the way we intended. In case you receive flowers that are damaged due to transport or they look like they are already wilting, please contact our team and we'll sort those out for you right away.
IMPORTANT: Please contact us within 3 days from the date of receiving a product you're not satisfied with. The easiest way is via the 'Contact Us' form on our website or easily through our social media channels (Facebook or Twitter). Due to flowers unfortunately being perishable goods, we are not able to accept any claims about damaged flowers after 3 days of receiving them. We will also ask you for a photo proof of the damaged flowers, so please take time to document the incident before you throw the flowers away.
You're going to see a lot of discounts and promotions on Hipper.com. We like good deals, and we want to offer them to you to whenever humanly possible. These special offers are valid from the start date of the offer until the end date of the offer. However, please note that if you purchase a product at the original price and a couple of hours later we decide to discount the product, you will be charged according to the price at the time of purchasing the product.
Our special offers and promotions are subject to product availability, and we are allowed to change, withdraw and alter the terms of our special offers at any given time. We hope you understand, as there are a lot of factors in play for us as business owners when it comes to offers, discounts and promotions.
Also, we sometimes issue personalised special offers to certain customers, which allow only the recipient of the special offer to take advantage of the discount. You can use only 1 voucher per order (discount applies only to the price of the product, not the delivery).
Very Important Persons (VIP; yeah, thats you)
Our VIP subscription was designed to give you even more value for your money with our discounts available for members of the VIP club. Here are a few rules of how it works:
During checkout, we'll kindly ask you to fill in the following personal info:
Without these, we can't deliver your flowers - and it's our job to do just that. Therefore, please make sure that the name and address are accurate. Lewisham Grove 7 and Lewisham Grave 7 are two somewhat different things, aren't they?
We use this information to communicate with you about your flower delivery - we will let you know by email once your order has been dispatched, delivered and we will also contact you if there are any issues with your order.
Hipper.com owns everything on this website (including copy, images, etc.), and all its content is protected by Copyright. Copyright infringement may result in us taking legal action against the offender.
No. 11, L-Ufficcji
Misrah 28 ta' Frar 1883,
Company Registration number: C61182
VAT registration no: 201936728
Please, don't take our word for it. When people or companies insist on the fact that they are honest, caring or straightforward, they are usually dishonest, aloof or manipulative. Virtues don't need a reminder, mere actions will do.
As we've already mentioned, we are a team of enthusiasts deeply in love with flowers. And when we say in love, we mean borderline obsessed. But hey, if you want to create great art (or grow and sell great flowers, for that matter) you have to give it a piece of your soul.
And that's exactly what we're doing.
We want to make sure that you get your flowers on time, in perfect condition, and that the lives and living quarters of you and your friends light up because of them.
We won't give you our 100%.
We'll give it 101.
Your flowers will be fresh. So much so that you'll still be able to smell the dew on them. If, for some reason beyond our control, the odd flower arrives in less-than-perfect condition, please do let us know.
Your flowers will arrive in perfect condition. If, by some freak accident, your flowers arrive damaged, get in touch with us immediately. Please refer to our T&C above regarding claims for damaged flowers.
We deliver ON time, in TIME, EVERY time. Except, of course, sometimes. As with any product ordered online, there is a slight chance that something may go wrong during shipping. Please don't hate us, for we are all human, but we've had a few cases where this happened: if we don't deliver your order at all, you get your money back. No questions asked. Please note that there might be a slight refund delay due to individual bank's refund policies.
Hipper.com offers you the ultimate convenience of following delivery options:
If you are placing your flower order at the very last minute, please be aware of the following cut-off times to place your order for next day delivery. During some of our busier periods like Valentine's Day or Mother's Day, these cut off times might be shorter.
UK Flower Delivery (courier)
|Standard delivery weekdays - FREE.||Order by 10pm for next day delivery|
|Saturday delivery: FREE||Order by 10pm Friday for Saturday delivery|
|Sunday delivery: FREE |
(excluding Mother's Day)
|Order by 9pm Saturday for Sunday delivery (order up until 9pm on Sunday for Monday delivery)|
Timed delivery Options
|Guaranteed before 10am - £12.99||Monday - Friday (Saturday £14.99)|
|Guaranteed before noon - £4.99||Monday - Friday (Monday - Saturday £9.99)|
|Afternoon delivery - £4.99||Monday - Friday (Saturday £9.99)|
Same day delivery
|Standard delivery weekdays||£6.99 Surcharge (Tuesday - Saturday)|
Hipper.com relies on different lawful basis for processing personal information, and in some cases, more than one lawful basis may apply with respect to the same personal data.
We collect and process your personal information in order to fulfill the order that you place with us, and in accordance with our contract with you to fulfill your order. The type of personal information we collect is listed under the section "What data do we collect and why do we need it"
We also collect and process personal information for our legitimate interests in handling customer care issues, conducting market research, sending email and direct marketing material to you, handling legal claims and preventing and identifying fraud claims
We rely on the consent you have provided us as the legal basis for our marketing email communications. You can unsubscribe at any time, and information to do so can be found in the emails we send out. Please note that withdrawing your consent from us is not enough to cease all communications since we may have a lawful or ongoing reason to retain your personal data.
Hipper.com is required to comply with applicable laws, rules and regulations, as well as orders by courts having jurisdiction over Hipper.com. This means that we may collect and retain personal data as required. For example records of customer orders are kept as required by applicable laws, and these are shared with the relevant tax authorities as and when required.
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide us with accurate personal information.
Please remember that we value your privacy and will never lease, rent or sell your private information. Period.
At checkout we ask for the following personal information.
We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate, therefore Hipper.com uses a third party service to check the validity of the address provided.
As this information is considered to be Personally Identifiable Information we store it securely and process it accordingly especially when we pass over information to third parties to allow them to perform services on our behalf.
We never send promotional messages, marketing communications or any form of unsolicited contact to details collected in the recipient details.
We collect details of your online browsing activities such as the sections visited and parts of the website viewed. We also collect details of the type of device you use to view our website, and your IP address.
When you browse our websites, then you may receive ads of our products when in turn browsing other websites using the same internet connected device. This marketing data is done through data collection cookies which track your online browsing behaviour. These cookies are either placed by Hipper.com or by one or more third parties.
Hipper.com contracts with third parties who offer one or more of the following services and these are used to enhance your buying experience
You have a right to request for your account to be closed at any time, however we do have certain obligations to keep data records for legal and accounting purposes.
Please send us an email at firstname.lastname@example.org outlining your request and we will reply within 7 working days
Further, please note that for us to consider your request the following criteria must be met:
Note that if we erase all information about you, and you decide to make a future purchase, then we will not be aware of your prior requests or objections.
You have the right to request a copy of the information that we hold about you, however we do have certain obligations to keep data records for legal and accounting purposes. Please send us an email at email@example.com outlining your request and we will reply within 7 working days.
Further please note that for us to consider your request the following criteria must be met
Email newsletters are often annoying, out of place and bring little value. This is what we strive to avoid with our newsletters, and hire only the best copywriters to amuse you and offer you some value at the same time. If you at any point wish to unsubscribe from our newsletters (please don't, it's good stuff, promise), just click on the 'Unsubscribe' link at the bottom of all our newsletter emails. You can subscribe again whenever you want to (yes, yes, yes).
Cookies (not the delicious type) assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to the Hipper.com website. On arrival your cookie then 'handshakes' with our system, which identifies you and makes it faster for you to log in. For more information about cookies and how to block them, please visit our Cookie information page.
All information on Hipper.com is protected by our SSL 128-bit encryption standard. If you use Google Chrome, Firefox or Microsoft Edge, all your purchases, information details and end-to-end transactions are 100% protected.
We use your IP address (your unique internet identifier) to make your Hipper shopping experience more secure, smooth and help us keep track of your shopping basket.
Cookies (no, not the tea-milk-sitting-by-the-fireplace kind - we know, we were bummed about it too when our IT guys started talking about them) are used to improve the performance of our website and make your browsing experience more pleasant. Read on what's it all about in the following paragraphs:
Certain cookies ensure that our website works without a hitch. Take essential cookies for example: they let us distinguish between mere visitors and customers, remember your previous order details, etc. Also, if you order from us, we may keep your order information identifier so we can provide you with the order tracking information. Some cookies make sure that affiliates that brought traffic to our website get paid for any orders placed using their code.
If you, as a user, disable these cookies, you may not be able to use Hipper.com as intended, access all your order information or use our checkout.
These cookies let us track the number of visitors to our website, as well as analyse its performance. This way we can immediately improve areas of the website/our business that need improving and provide our customers with a better browsing experience. Performance cookies are also used to recommend different products to you based on your previous browsing or purchasing patterns.
Functionality cookies are, in a sense, similar to performance cookies - insofar as allowing us to remember your preferences, settings and product categories you visited or bought from the most. These can save you the time of having to type in your product information every time you visit Hipper.com.
Third party cookies are okay, as long as they fall into one of the 3 aforementioned categories. We use them to monitor our website traffic, help us with market research, keeping tabs on our revenue, improving the user experience of Hipper.com, as well as monitoring compliance with our TOS (Terms of Service) and Copyright policy.
If you want to disable cookies, please read the following section titled 'Enabling and Disabling Cookies'.
Please note that, if you decide to turn off cookies, your user experience on Hipper.com may differ from that of other users and the website may not work properly.
Cookies are sometimes used to track the opening and click-through rates of promotional emails, newsletters, etc. They contain a single, unique pixel in them to tell companies whether the emails were opened. We will use this information for the sole purpose of identifying buyer preferences and better tailor our newsletters and promotions to your needs and wants. The pixel will be deleted if you delete the email. Also, if you don't want the pixel downloaded on your device, adjust your settings so you receive emails from us in plain text rather than HTML form.
You can read up on everything cookie-related at http://www.allaboutcookies.org
Microsoft Internet Explorer 8, 11, Microsoft Edge
Note that there are various levels of cookie enablement and disablement in Internet Explorer and Microsoft Edge. For more information on other cookie settings offered in Internet Explorer and Microsoft Edge, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/
Safari on OSX
Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
All other browsers
You can contact your browser provider or click 'Help' somewhere within the browser settings. We don't suspect there'll be much need for this, as we've covered all the most popular web browsers.