Terms and Conditions

When reaching out to us via email, social media or by placing an order at Hipper.com, you immediately agree to the following terms and conditions:

You must be allowed to purchase drinks legally (in other words, you've already celebrated your 18th birthday) to order alcohol and alcoholic products from Hipper.com. Once you've placed your order, you thereby confirm that you and/or the recipient of the beverage are of legal drinking age.

All prices stated on the website are inclusive of VAT (20%, subject to change as per the Tax Law).

Accepting, changing or cancelling your order

Hipper.com can refuse, deny or reject any order placed through the website or via phone without explanation. In the (unlikely) case that your order is rejected, we will refund you immediately and/or cancel any payments made via your preferred payment method.

If, at any time, you'd like to change or cancel your order, log in via the My Account link on the Hipper.com homepage. Your satisfaction is our primary concern, and we will always try to make whatever last-second changes and modifications we can. However, the only changes we can guarantee 100% (including but not limited to address of delivery, card messages, etc.) are those made at least 24 hours before shipping. Also, cancellations can be only guaranteed if made 48 hours before the agreed-upon date of delivery.

Please note that as soon as orders are marked 'assigned to production', we are no longer able to accept order changes or cancellations.

Valentine's Day and Mother's Day are our busiest days of the year. Therefore, during those times both changes and cancellations must be made 72 hours before the agreed-upon date of delivery.

Payment Issues

Hipper.com uses a https encrypted checkout method (Thawte SSL Certificate, FBI/SANS IST), which makes sure all your orders placed online are safe and secure. However, minor payment problems may sometimes occur:

Bank-related payment issues are infrequent and easy to resolve, but may cause slight delay in accepting your order.

Sometimes, even if your credit card details are entered correctly and your funds sufficient, a payment may not go through. This can occur because your card issuer (the bank) is withholding payment due to a random security check. These issues are also quite infrequent, but in this case we kindly ask you to give us a call and confirm your payment method over the phone. If this type of issue arises, we'll email you as soon as possible in order to get it resolved. Also, if you are unsure of what the actual issue is, or simply need more information about how to pay for your order, contact our customer service team who'll sort things out for you in a heartbeat.

If for some reason, such as time differences/payments made out of office hours/or our inability to reach you via your contact details, we'll be unable to process the payment before the stated date of delivery. Therefore, in circumstances that are out of our control, we won't be able to offer you any form of refund.

Flower Availability and Substitution

Sometimes, despite our best efforts, some of the stems needed to make your bouquet may not be available. And it's usually because of one of two following reasons: a) we have encountered difficulties somewhere within the supply chain or b) the flowers we received from our growers did not meet our rigorous quality standards. Note that in such an event we reserve the right to substitute a product with another product (same/similar style, same/greater quality). In case the substitution proves to be very different from your intended gift, we will contact you by email. However, if we are unable to reach you, we will assume that you are satisfied with our offer of replacement. If you have any questions, please our customer services team. They are amazing at solving problems on the spot.

Please note that sundries, vases and foliage are liable to substitution without prior notice.

Damaged Flowers

Nobody is perfect, and we are not any exception - we are dealing with delicate fresh flowers and not all of them make the journey the way we intended. In case you receive flowers that are damaged due to transport or they look like they are already wilting, please contact our team and we'll sort those out for you right away.

IMPORTANT: Please contact us within 3 days from the date of receiving a product you're not satisfied with. The easiest way is via the 'Contact Us' form on our website or easily through our social media channels (Facebook or Twitter). Due to flowers unfortunately being perishable goods, we are not able to accept any claims about damaged flowers after 3 days of receiving them. We will also ask you for a photo proof of the damaged flowers, so please take time to document the incident before you throw the flowers away.

Special Offers

You're going to see a lot of discounts and promotions on Hipper.com. We like good deals, and we want to offer them to you to whenever humanly possible. These special offers are valid from the start date of the offer until the end date of the offer. However, please note that if you purchase a product at the original price and a couple of hours later we decide to discount the product, you will be charged according to the price at the time of purchasing the product.

Our special offers and promotions are subject to product availability, and we are allowed to change, withdraw and alter the terms of our special offers at any given time. We hope you understand, as there are a lot of factors in play for us as business owners when it comes to offers, discounts and promotions.

Also, we sometimes issue personalised special offers to certain customers, which allow only the recipient of the special offer to take advantage of the discount. You can use only 1 voucher per order (discount applies only to the price of the product, not the delivery).

VIP Membership

Very Important Persons (VIP; yeah, thats you)

Our VIP subscription was designed to give you even more value for your money with our discounts available for members of the VIP club. Here are a few rules of how it works:

  • To become a part of our VIP club and receive a discount for all of our flowers, you need to purchase the subscription in checkout process
  • You cannot combine the VIP discount with other discount codes
  • The VIP discount is valid on products already discounted
  • The VIP discount cannot be used with any additional delivery charges, if, for example, you decide to upgrade from our free standard delivery
  • It is valid for 12 months. A few days before its expiry, we will send you a reminder to renew your membership.
  • The discounts are automatically applied to your checkout once you login to your account. Please note that you need to use the same email which you used for your VIP subscription in the checkout process.
  • We reserve the right to cancel the VIP membership if it has been purchased for corporate use. No refund will be given.

Recipient and Customer Personal Information

For all the apparent and the few not-so-apparent reasons, please provide us with accurate and up-to-date personal information, as we want our communication and deliveries to go flawlessly. Please remember that we value your privacy and will never lease, rent or sell your private information under any circumstances. For more information, please see our privacy policy.

During checkout, we'll kindly ask you to fill in the following personal info:

  • Recipient's full name and address

Without these, we can't deliver your flowers - and it's our job to do just that. Therefore, please make sure that the name and address are accurate. Lewisham Grove 7 and Lewisham Grave 7 are two somewhat different things, aren't they?

  • Customer's email address

We use this information to communicate with you about your flower delivery - we will let you know by email once your order has been dispatched, delivered and we will also contact you if there are any issues with your order.

Copyright

Hipper.com owns everything on this website (including copy, images, etc.), and all its content is protected by Copyright. Copyright infringement may result in us taking legal action against the offender.

Registered company address

SerenataFlowers.com
c/o Hipper.com
No. 11, L-Ufficcji
Ground Floor,
Misrah 28 ta' Frar 1883,
Birkirkara BKR1501
Malta
Company Registration number: C61182
VAT registration no: 201936728

The Hipper.com Promise

(Good, Better, Hipper)

Please, don't take our word for it. When people or companies insist on the fact that they are honest, caring or straightforward, they are usually dishonest, aloof or manipulative. Virtues don't need a reminder, mere actions will do.

As we've already mentioned, we are a team of enthusiasts deeply in love with flowers. And when we say in love, we mean borderline obsessed. But hey, if you want to create great art (or grow and sell great flowers, for that matter) you have to give it a piece of your soul.

And that's exactly what we're doing.

We want to make sure that you get your flowers on time, in perfect condition, and that the lives and living quarters of you and your friends light up because of them.

We won't give you our 100%.

We'll give it 101.

WE GUARANTEE THREE THINGS:

Your flowers will be fresh. So much so that you'll still be able to smell the dew on them. If, for some reason beyond our control, the odd flower arrives in less-than-perfect condition, please do let us know.

Your flowers will arrive in perfect condition. If, by some freak accident, your flowers arrive damaged, get in touch with us immediately. Please refer to our T&C above regarding claims for damaged flowers.

We deliver ON time, in TIME, EVERY time. Except, of course, sometimes. As with any product ordered online, there is a slight chance that something may go wrong during shipping. Please don't hate us, for we are all human, but we've had a few cases where this happened: if we don't deliver your order at all, you get your money back. No questions asked. Please note that there might be a slight refund delay due to individual bank's refund policies.

Delivery Information

Hipper.com offers you the ultimate convenience of following delivery options:

  • Same day delivery
  • Standard next day delivery
  • Guaranteed delivery before 10am
  • Guaranteed delivery before noon
  • Guaranteed afternoon delivery before 6pm

If you are placing your flower order at the very last minute, please be aware of the following cut-off times to place your order for next day delivery. During some of our busier periods like Valentine's Day or Mother's Day, these cut off times might be shorter.

UK Flower Delivery (courier)

Standard delivery weekdays - FREE. Order by 10pm for next day delivery
Saturday delivery: FREE Order by 10pm Friday for Saturday delivery
Sunday delivery: FREE
(excluding Mother's Day)
Order by 9pm Saturday for Sunday delivery (order up until 9pm on Sunday for Monday delivery)
   

Timed delivery Options

Guaranteed before 10am - £12.99 Monday - Friday (Saturday £14.99)
Guaranteed before noon - £4.99 Monday - Friday (Monday - Saturday £9.99)
Afternoon delivery - £4.99 Monday - Friday (Saturday £9.99)

Same day delivery

Standard delivery weekdays £6.99 Surcharge (Tuesday - Saturday)

Terms applicable to all deliveries:

  • how they arrive: Our flowers are wrapped in cellophane and packed neatly into a box that will protect them during shipping.
  • Same-day delivery and next day delivery services are available only to the UK mainland. We apologize for the inconvenience, but we cannot deliver to Northern Ireland, Republic of Ireland, the Scottish Highlands, the Channel Islands and certain off-path or rural areas. Also, we cannot deliver to PO Boxes or BFPO addresses.
  • Please note, delivery to hospitals, businesses, universities and various other institutions will be made to the reception, post-room or administrative office. We usually don't deliver to individual recipients - it is often impossible to locate the intended recipient of the gift due to limited access to the buildings and internal regulations in offices or universities.
  • PLEASE NOTE, if you've entered the wrong, incomplete, misspelled address on your order form, and/or if the recipient refuses delivery, we can charge you up to 100% of the original order price if you want your shipment re-delivered.
  • We apologize for the inconvenience, but we cannot call you prior to the delivery.
  • Also, we cannot always guarantee that we'll be able to follow your delivery instructions.
  • In certain cases, we won't be able to make the delivery on time. This could be mainly due to bad weather (snow, sleet, winds, flooding, fires, etc.), when we may not be able to fulfil all orders on time. We cannot control such external factors, and will not be able to offer you compensation, a refund or a re-delivery for orders that are delivered late because of them.
  • If we fail to deliver your product on the specified delivery date, we will either re-deliver your order or refund your money - this is up to you, just let us know beforehand. This doesn't apply to flower orders which are not delivered using one of our date-specific delivery methods.

Next-day delivery

  • our flowers are dispatched from Hipper's warehouse.
  • Usually, we deliver anywhere between 8am and 8pm. During peak season and when we have a ton of work on our hands, we may deliver your order anywhere between 7am and 9pm.
  • Afternoon delivery (+£4.99 weekdays, +£9.99 Saturday) will be made anywhere between noon and 6pm.
  • We deliver from Monday to Sunday. Unfortunately, we don't deliver on Bank Holidays.
  • Whenever we can, we do our best to get a signature from the person receiving the flowers.
  • If you choose the Standard delivery method, we are unfortunately unable to guarantee the exact time of delivery.
  • If there is no one to accept the delivery, our courier follows your delivery instructions (such as leaving the order securely somewhere in the vicinity of your home, with a neighbour, etc.) or, if none exist, they follow our standard operating procedure: taking the item back to the courier's depot and leaving a delivery card stating where you can pick the item up. If they do not hear from you, the courier will attempt to deliver your item the next day. Do however note that they will only try to re-deliver your item once.
  • As we usually receive SMS notifications regarding dispatch and delivery from our couriers, we will do our best to keep you updated on the status of your shipment. However, this is a service we cannot guarantee, due to various delays, mobile carrier issues, etc.
  • If your order hasn't been delivered to you, you are entitled to a refund or a re-delivery.
  • If we happen to deliver your order late, we will usually refund your delivery charge.

Same-Day Delivery

  • our same day flowers are sent through a network of local florists, not dispatched from our own warehouse.
  • If on an off-chance that our florist network doesn't reach your place of residence, it is possible that we won't be able to fulfil your order. Please contact us as soon as possible for a full refund or a next-day delivery from our company's storage.
  • Usually, we deliver anywhere between 8am and 6pm, Monday to Saturday. During peak season and when we have a ton of work on our hands, we may deliver your order anywhere between 7am and 8pm. Unfortunately, we don't deliver on Sundays and Bank Holidays.
  • If you choose the same-day delivery method, we are unfortunately unable to guarantee the exact time of delivery.
  • If there is no one to accept the delivery, our courier follows your delivery instructions (such as leaving the order securely somewhere in the vicinity of your home, with a neighbour, etc.) or, if none exist, they follow our standard operating procedure: taking the item back to the courier's depot and leaving a delivery card stating where you can pick the item up. If they do not hear from you, the courier will attempt to deliver your item the next day. Do however note that they will only try to re-deliver your item once.
  • For same-day delivery, we cannot provide delivery notifications.
  • If your order hasn't been delivered to you, you are entitled to a refund or a re-delivery.
  • If we happen to deliver your order late, we will usually refund your delivery charge.

International Delivery

  • All international deliveries are fulfilled by local florists.
  • Sometimes they will have to call you prior to delivery, in order to make sure someone will be able to receive it.
  • Usually, we deliver anywhere between 8am and 6pm, Monday to Saturday. During peak season and when we have a ton of work on our hands, we may deliver your order anywhere between 8am and 7pm. Unfortunately, we don't deliver on Sundays and Bank Holidays.
  • If you choose the international delivery method, we are unfortunately unable to guarantee the exact time of delivery.
  • If there is no one to accept the delivery, our courier will take the item back to the courier's depot and leave a delivery card stating where you can pick the item up. If we do not hear from you, the courier will attempt to deliver your item the next day.
  • For international delivery, we cannot provide delivery notifications.
  • If your order hasn't been delivered to you, you are entitled to a refund or a re-delivery.
  • If we happen to deliver your order late, we will usually refund your delivery charge.

Other Delivery Information

  • Enter your delivery details with care so we can get your products to you quickly and securely. Even a single misspelled letter may make our courier run around in circles like a blind man in a snowstorm.
  • Please make sure there is someone present at the delivery address to receive your order.
  • If we run into a delivery issue, we'll get in touch with you as soon as possible. Likewise, if there is something wrong on your end, do give us a call so we can sort it out.
  • Sometimes, however rare, delivery issues may arise which are out of our control. In such cases, call us to arrange for re-delivery or a refund of the original delivery charge. At our discretion, we can provide compensation in the form of a future discount.
  • Also, if you have any special delivery requests, please provide all additional information during checkout.
  • We cannot be held responsible for failed deliveries if you've moved, there was a problem with the address or if you flat-out refused the delivery for whatever reason. We hope you understand.
  • If you are sending funeral flowers, please book the delivery one day ahead of the funeral and enter correct details for the funeral director and funeral home to make sure we can deliver your condolences on time. DO NOT send sympathy flowers to a funeral place as we might not be able to locate it with the details provided and the funeral director will not know who the flowers are for.

Privacy Policy

Your privacy is incredibly important to us. We will never reveal, lease, sell or in any way divulge your private information. Hipper.com stores your information safely and securely, and rest assured that you are in good hands. Our IT team is truly amazing. If you have any questions or concerns regarding our privacy policy, please contact us via our contact form.

Our lawful basis for processing personal information

Hipper.com relies on different lawful basis for processing personal information, and in some cases, more than one lawful basis may apply with respect to the same personal data.

Contract

We collect and process your personal information in order to fulfill the order that you place with us, and in accordance with our contract with you to fulfill your order. The type of personal information we collect is listed under the section "What data do we collect and why do we need it"

Legitimate Interest

We also collect and process personal information for our legitimate interests in handling customer care issues, conducting market research, sending email and direct marketing material to you, handling legal claims and preventing and identifying fraud claims

Consent

We rely on the consent you have provided us as the legal basis for our marketing email communications. You can unsubscribe at any time, and information to do so can be found in the emails we send out. Please note that withdrawing your consent from us is not enough to cease all communications since we may have a lawful or ongoing reason to retain your personal data.

Legal Obligations

Hipper.com is required to comply with applicable laws, rules and regulations, as well as orders by courts having jurisdiction over Hipper.com. This means that we may collect and retain personal data as required. For example records of customer orders are kept as required by applicable laws, and these are shared with the relevant tax authorities as and when required.

What information do we collect from you and why do we need it?

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide us with accurate personal information.

Please remember that we value your privacy and will never lease, rent or sell your private information. Period.

At checkout we ask for the following personal information.

  1. Customer's full name. email address, and mobile number
    1. We use this information to provide a better customer experience by sending order confirmations, dispatch confirmations and delivery confirmations. Your personal data is sent over to a third party that provides email marketing, and direct marketing campaign services
    2. We will also use the customer's email address in the event that we need to make substitutions. Please do ensure that email addresses are accurate.
    3. We send over your details to independent market research providers who provide services which include collecting and reporting of customer feedback. This feedback, together with your first name, is displayed on our website
    4. Your transaction and credit card details are stored at our payment provider. They ensure security of your transactions and prevent fraud.
  2. Recipient's full name and address

    We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate, therefore Hipper.com uses a third party service to check the validity of the address provided.

    1. If you place an order anywhere in the UK, Scotland, or Northern Ireland we will pass over the recipient's full name and address to third party delivery partners based in the UK and they will handle the delivery on our behalf
    2. If you place an order to France we will pass over the recipient's full name and address to third party delivery partners based in France, and they will handle the delivery on our behalf.
    3. If you place a same day order or an international order to one of the countries listed in our international page we will pass over the recipient's full name, address, and telephone number to a third party supplier and they will fulfill your order in full

As this information is considered to be Personally Identifiable Information we store it securely and process it accordingly especially when we pass over information to third parties to allow them to perform services on our behalf.

We never send promotional messages, marketing communications or any form of unsolicited contact to details collected in the recipient details.

What additional data do we collect when you use our website?

We collect details of your online browsing activities such as the sections visited and parts of the website viewed. We also collect details of the type of device you use to view our website, and your IP address.

How do we market our products to you through third parties?

When you browse our websites, then you may receive ads of our products when in turn browsing other websites using the same internet connected device. This marketing data is done through data collection cookies which track your online browsing behaviour. These cookies are either placed by Hipper.com or by one or more third parties.

Hipper.com contracts with third parties who offer one or more of the following services and these are used to enhance your buying experience

  1. provide online advertising campaigns
  2. provide reports of marketing campaigns
  3. provide facilities to offer a 'refer a friend' campaign
  4. provide affiliate marketing services such as consumer discount websites

How can you remove your personal information from our system?

You have a right to request for your account to be closed at any time, however we do have certain obligations to keep data records for legal and accounting purposes.

Please send us an email at gdpr-request@hipper.com outlining your request and we will reply within 7 working days

Further, please note that for us to consider your request the following criteria must be met:

  1. We would need you to provide us with a copy of two of the following means of identification:
    1. Passport
    2. Birth certificate
    3. Driving license
    4. Utility bill (covering the last 6 months)
  2. Your email must originate from the same email address linked to the account that you are requesting deletion.
  3. There are no pending amounts that need to be paid.
  4. At least 10 days have passed from your most recent transaction.
  5. There are no active law enforcement requests about your transactions

Note that if we erase all information about you, and you decide to make a future purchase, then we will not be aware of your prior requests or objections.

How can you request the data that we store about you?

You have the right to request a copy of the information that we hold about you, however we do have certain obligations to keep data records for legal and accounting purposes. Please send us an email at gdpr-request@hipper.com outlining your request and we will reply within 7 working days.

Further please note that for us to consider your request the following criteria must be met

  1. We would need you to provide us with a copy of two of the following means of identification:
    1. Passport
    2. Birth certificate
    3. Driving license
    4. Utility bill (covering the last 6 months)
  2. Your email must originate from the same email address linked to the account that you are requesting information about.

Email Newsletters

Email newsletters are often annoying, out of place and bring little value. This is what we strive to avoid with our newsletters, and hire only the best copywriters to amuse you and offer you some value at the same time. If you at any point wish to unsubscribe from our newsletters (please don't, it's good stuff, promise), just click on the 'Unsubscribe' link at the bottom of all our newsletter emails. You can subscribe again whenever you want to (yes, yes, yes).

Cookies

Cookies (not the delicious type) assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to the Hipper.com website. On arrival your cookie then 'handshakes' with our system, which identifies you and makes it faster for you to log in. For more information about cookies and how to block them, please visit our Cookie information page.

Security

All information on Hipper.com is protected by our SSL 128-bit encryption standard. If you use Google Chrome, Firefox or Microsoft Edge, all your purchases, information details and end-to-end transactions are 100% protected.

IP Address

We use your IP address (your unique internet identifier) to make your Hipper shopping experience more secure, smooth and help us keep track of your shopping basket.

Cookie Policy

Cookies (no, not the tea-milk-sitting-by-the-fireplace kind - we know, we were bummed about it too when our IT guys started talking about them) are used to improve the performance of our website and make your browsing experience more pleasant. Read on what's it all about in the following paragraphs:

What are cookies?

Cookies are small files stored on your computer while you browse the internet, usually when you first visit a website. Websites use cookies to remember your browsing activity and settings, the device you're browsing our website on, as well as allow you to access your unfinished orders, previous orders, your address book, etc. Cookies also help us remember which currency you're using, so you don't have to alter the currency settings each time you log in. For example; you've seen your web browser ask you "Do you want this site to remember your password," right? That's cookies at work, right there.

Three types of cookies Hipper.com uses

1. Essential cookies

Certain cookies ensure that our website works without a hitch. Take essential cookies for example: they let us distinguish between mere visitors and customers, remember your previous order details, etc. Also, if you order from us, we may keep your order information identifier so we can provide you with the order tracking information. Some cookies make sure that affiliates that brought traffic to our website get paid for any orders placed using their code.

If you, as a user, disable these cookies, you may not be able to use Hipper.com as intended, access all your order information or use our checkout.

2. Performance cookies

These cookies let us track the number of visitors to our website, as well as analyse its performance. This way we can immediately improve areas of the website/our business that need improving and provide our customers with a better browsing experience. Performance cookies are also used to recommend different products to you based on your previous browsing or purchasing patterns.

3. Functionality cookies

Functionality cookies are, in a sense, similar to performance cookies - insofar as allowing us to remember your preferences, settings and product categories you visited or bought from the most. These can save you the time of having to type in your product information every time you visit Hipper.com.

Third party use of cookies on our website

Third party cookies are okay, as long as they fall into one of the 3 aforementioned categories. We use them to monitor our website traffic, help us with market research, keeping tabs on our revenue, improving the user experience of Hipper.com, as well as monitoring compliance with our TOS (Terms of Service) and Copyright policy.

Banner advertising on 3rd party websites

Banner advertisements show you products you've previously viewed, purchased or took whatever interest in on our website, in the form of 3rd party adverts. This form of advertising is heavily reliant on the use of cookies. Rest assured, the information stored within these cookies is 100% anonymous and doesn't contain or reveal your personal information. If you want to find out more, visit http://www.youronlinechoices.com/uk/your-ad-choices.

How to block cookies for our websites

When you visit Hipper.com, you automatically consent to the use of cookies. They won't let anyone spy on you or something very-21st century, but will merely make your browsing and shopping experience more pleasant.

If you want to disable cookies, please read the following section titled 'Enabling and Disabling Cookies'.

Please note that, if you decide to turn off cookies, your user experience on Hipper.com may differ from that of other users and the website may not work properly.

Other Cookie Uses - Tracking Emails

Cookies are sometimes used to track the opening and click-through rates of promotional emails, newsletters, etc. They contain a single, unique pixel in them to tell companies whether the emails were opened. We will use this information for the sole purpose of identifying buyer preferences and better tailor our newsletters and promotions to your needs and wants. The pixel will be deleted if you delete the email. Also, if you don't want the pixel downloaded on your device, adjust your settings so you receive emails from us in plain text rather than HTML form.

More information

You can read up on everything cookie-related at http://www.allaboutcookies.org

Enabling and Disabling Cookies

Microsoft Internet Explorer 8, 11, Microsoft Edge

  • Click on 'Tools' in your browser window and select 'Internet Options'
  • In the Options window, locate the 'Privacy' tab
  • To enable cookies: Set the slider to 'Medium' or below
  • To disable cookies: Move the slider all the way to the top (disables all cookies)

Note that there are various levels of cookie enablement and disablement in Internet Explorer and Microsoft Edge. For more information on other cookie settings offered in Internet Explorer and Microsoft Edge, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Mozilla Firefox

  • Click on 'Tools' in the browser menu and select Options
  • Click the Privacy tab
  • To enable cookies: Check 'Accept cookies for sites'
  • To disable cookies: Uncheck 'Accept cookies for sites'

Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies

Google Chrome

  • Click on the 'wrench' icon in the browser (in the upper right corner) to open the tools menu
  • Select 'Options'
  • Click on the 'Under the Hood' tab
  • In the 'Privacy' section, click 'Content settings'
  • To enable cookies: select 'Allow local data to be set'
  • To disable cookies: select 'Block all cookies'

Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera

  • Click on 'Setting' in your browser menu and select 'Settings'
  • Select 'Quick Preferences'
  • To enable cookies: check "Enable Cookies"
  • To disable cookies: uncheck "Enable Cookies"

Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/

Safari on OSX

  • Click on 'Safari' in the menu select the 'Preferences' option
  • Click on 'Security'
  • To enable cookies: In the 'Accept cookies' section, select 'Only from site you navigate to'
  • To disable cookies: In the 'Accept cookies' section, select 'Never'

Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html

All other browsers

You can contact your browser provider or click 'Help' somewhere within the browser settings. We don't suspect there'll be much need for this, as we've covered all the most popular web browsers.